SIENA NARADA GRAND HOTEL

I went to Qingtian from Shanghai to celebrate Chinese New Year. I chose this five-star hotel out of thousands. It was such a failure. It was a complete mess. I don’t know how it got the title of five-star hotel. First: Even if the TV cannot cast the screen, the key sound cannot be turned down. In the end, I can only watch TV with silence. Second: The bath water is hot and cold and you have to constantly adjust the water temperature. Taking a bath is quite hectic. Third: The hotel parking lot is poorly managed and cannot park normally at all. In the end, it can only be parked on a slope. Fourth: The toilet in the bathroom would automatically pump and make noises every 15 minutes. It was still the same at about 12 o'clock in the middle of the night. The front desk called a repairman. The repairman said that he had been here for more than ten days and could not fix it. He asked us to close the valve. Operate the valve when in use. Having stayed in countless hotels, these words and actions are also strange. Summary: The management of this hotel is very poor, the hardware is not good, and the attitude of the management staff is also very bad. During the Chinese New Year, we struggled all night and did not sleep well. The hotel also admitted that it had problems with the hotel, but there was no sincere solution to the guests. plan! This is too much. I hope Ctrip will carefully examine when looking for hotel cooperation! Five-star hotels are not like this (there is no doorman to connect luggage at the hotel entrance). Everything is self-service. too poor!

Facilities: Very new, powerful, fully automatic toilet seat, the toilet is very user-friendly, and the large bathtub is very comfortable. Hygiene: clean Environment: Warm feeling, you can see the mountain view, the greenery is very eye-catching The breakfast was rich and I tasted the Spanish ham, which was delicious Service: Fruits and ☕️ were given as gifts, and the charging cable was delivered by a robot, which was very considerate.

As a guest who stayed just after the opening, I was given careful attention by Miss Zhang Min, the front desk manager. I was upgraded to a high floor and presented with local seasonal fruits. The room was clean and comfortable, and the decoration design style was exquisite and fashionable. It is worthy of being a luxury brand hotel in Qingtian. The breakfast was very delicious. Exquisite😋😋

The hotel is located in Jiangnan, walking distance from Wanghong Bridge. It is newly opened and should be the most upscale hotel in Qingtian County. The facilities are very good and the room linens are quite comfortable. The waiters need to be retrained, and the boy at the front desk checked in. The four rooms of our family were divided into two floors. We need to swipe our cards between floors, which is very inconvenient, and the questions and answers are very strange. I arrived at the breakfast room 10 minutes early. The waiter said it hadn't started yet, but he still let me in so I could take pictures by the window. Then he told me enthusiastically that the coffee machine was already hot and I could have a cup of coffee first. I specifically I saw his name, Qin Wangyou. This kind of service level is what Narlan deserves. The breakfast is very rich, but the waiters still stand and watch more, and take less initiative. There is also that silly robot that always competes with people for space in the elevator.

The environment is beautiful, the breakfast is rich, and the surrounding area is bustling and lively.

Let’s talk about the advantages first. 1. The bathroom has a lot of water 2. The breakfast is rich in variety, the dishes are replenished in a timely manner, and the waiters are hardworking and diligent. 3. The delivery of things to the guest room was very timely, although the guest service staff who answered the phone had a bad attitude, and the robot also worked very hard. Let’s talk about the shortcomings next. 1. We rented a car locally for this trip. The car we rented was very new and it hadn’t had time to get the license plate yet. The parking management of the hotel is quite chaotic. Our unlicensed car could not enter the basement. The property management asked us to find the hotel, and the hotel asked us to find the security guard. There were many cars parked in front of the hotel, but the security guard had no choice but to solve it on the roadside. 2. One day during my stay, I forgot to bring my room card and went to the front desk to make another room card. The front desk staff just asked for the room number and immediately made one for me. Although it was very convenient, I was more worried. My security concerns. . . 3. The air conditioner in the room is like a blower. Fortunately, it was not cold during the few days I stayed. I had to turn off the air conditioner to sleep at night, otherwise I would not be able to sleep well these days. 4. I actually heard a dog barking more than once in the room on the floor I stayed on! I opened the app repeatedly to confirm whether the hotel was pet-friendly, but it was not and it was clearly written that pets are not allowed! I am concerned about the cleanliness of the hotel. . . 5. The smart toilet may be too smart. The toilet backrest will automatically fall down every time you sit on the toilet. . . 6. Remind everyone who wants to stay that Narada Group only provides 2 bottles of drinking water and a maximum of 4 bottles a day. Maybe the group’s layout is only 5, 6, 7, or 8 bottles of water. 7. When checking in, I was prompted to add a WeChat account of a hotel staff member. After that, I would receive WeChat reminders from people claiming to be staff members on WeChat every day. I didn’t understand why I had to add so many WeChat accounts for one stay. . . Maybe I just want a five-star review. .

The room is very nice and clean. The brothers and sisters at the front desk are very caring. The breakfast is very rich

The room facilities are okay, and the bed is comfortable. But various services are average, especially the front desk. It seems that you are not very familiar with the business